Terms & Conditions — Joyeria La Esperanza

Last Updated: December 6, 2025

Welcome to Joyeria La Esperanza. By accessing or using our website, purchasing products, or interacting with our services, you agree to these Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website, submitting an order, or engaging with our services (including SMS messaging), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree, please discontinue use of our website and services.

2. Use of Website

You agree to use our website only for lawful purposes. You may not:

• Interfere with website security or functionality

• Use the site to transmit harmful or malicious content

• Copy, reproduce, or exploit any content without written permission

• Engage in activity that disrupts or damages our website or services

We reserve the right to terminate access to any user who violates these terms.

3. Product Information & Availability

We strive to provide accurate product descriptions, pricing, and images. However:

• Colors, sizing, and appearance may vary

• Prices may change without notice

• Inventory may be limited or unavailable

We reserve the right to correct errors or update information at any time.

4. Orders & Payment

Order Acceptance

Submitting an order does not guarantee acceptance. We may refuse or cancel an order for reasons including:

• Suspected fraud

• Incorrect pricing or product information

• Product unavailability

Payments

We accept major forms of payment. All payments are processed securely through third-party payment processors.
You agree that:

• You are authorized to use the payment method

• All billing information provided is accurate

5. Custom Orders

Custom jewelry orders, including engraved or specially designed items, are:

• Non-refundable

• Non-cancelable once production begins

• Subject to estimated timelines that may vary

We work to deliver as agreed, but delays can occur due to materials, design changes, or supply factors.

6. Shipping & Delivery

• Shipping costs, methods, and estimated delivery times are provided at checkout.

• Joyeria La Esperanza is not responsible for delays caused by carriers, weather, or external factors.

• Risk of loss transfers to the customer once the item is delivered to the carrier.

7. Returns, Exchanges & Repairs

Policies for returns, exchanges, resizing, repairs, or warranties are detailed on our Return Policy page.
Certain items—including custom pieces, special orders, or final-sale items—are not eligible for return.

8. Financing Terms (If Applicable)

If you choose financing:

• Financing is subject to approval by third-party partners

• Payment terms, interest, and conditions will be provided during the application process

• Financing is optional and not a condition for purchase

9. SMS/Text Messaging Terms

By providing your phone number and opting in, you agree to receive SMS messages related to:

• Promotions

• Order updates

• Account notifications

• Customer service messages

Opting Out

Reply STOP to unsubscribe at any time.
Message and data rates may apply. Message frequency may vary.

We do not sell or share SMS consent or phone numbers with third parties for their own marketing.

10. Intellectual Property

All website content—including text, logos, designs, photos, graphics, and product descriptions—is the exclusive property of Joyeria La Esperanza and protected under copyright and trademark laws.

You may not reproduce, modify, or distribute any content without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Joyeria La Esperanza is not liable for:

• Indirect, incidental, or consequential damages

• Loss of data, profits, or business

• Website errors, downtime, or interruptions

Your sole and exclusive remedy is to discontinue use of the website.

12. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, unless otherwise stated in writing.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, practices, or policies.

14. Governing Law

These Terms & Conditions are governed by the laws of the State of California, without regard to conflict-of-law rules.

15. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website constitutes acceptance of revised terms.

16. Contact Us

If you have questions about our Terms & Conditions, please contact us at the contact info below.

Joyeria La Esperanza
231 W Columbine Ave Rialto CA 92377
9094523737
[email protected]