Privacy Policy — Joyeria La Esperanza

Last Updated: December 6, 2025

Joyeria La Esperanza (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us—including through SMS/text messaging.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect the following personal information when you visit our website or interact with us:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed through secure third-party processors)

• Account login details (if applicable)

B. Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Cookies and tracking technologies

C. SMS/Text Message Information

If you opt in to receive SMS messages, we may collect:

• Phone number

• Message history

• SMS delivery/interaction data

2. How We Use Your Information

We may use the information we collect to:

• Process orders and payments

• Fulfill and deliver purchases

• Provide customer support

• Send promotional emails, SMS messages, or updates (only with your consent)

• Improve our website and services

• Prevent fraud or unauthorized activity

• Comply with legal requirements

3. SMS/Text Messaging Policy

By providing your phone number and opting in, you agree to receive SMS messages from Joyeria La Esperanza, which may include:

• Order updates

• Appointment reminders

• Promotional offers

• Financing updates

• Customer service messages

Your SMS Consent

• You are not required to opt in to SMS messaging as a condition of purchase.

• Message and data rates may apply.

• Message frequency may vary.

How to Opt Out

You may opt out of SMS messages at any time by replying:

• STOP to stop receiving messages

• HELP for assistance

After opting out, you will no longer receive SMS messages unless you re-opt in.

We do not share, sell, or rent SMS consent or phone numbers to third parties for marketing purposes.

4. How We Share Your Information

We may share your information with:

• Service providers (payment processors, shipping carriers, marketing platforms)

• SMS service providers to deliver text messages

• Analytics providers to improve website performance

• Legal authorities if required by law

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Personalize your experience

• Analyze website traffic

• Support advertising and remarketing (if applicable)

You may disable cookies through your browser settings, but some features may not function correctly.

6. Data Security

We take reasonable measures to protect your personal information, including:

• Secure servers

• SSL encryption

• Restricted data access

However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access personal information we hold

• Update or correct your information

• Delete your information

• Opt out of marketing communications

• Request a copy of your data

To make a request, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Joyeria La Esperanza
231 W Columbine Ave Rialto CA 92377
9094523737
[email protected]